Rite Response – Answering Services For Your Industry
No matter what type of business you are in, your customer makes judgments about your company based on the way their phone call is answered. Whether someone is calling with a complaint, a service request, or a general question, they may be upset if they get no answer, voicemail, or an employee who is not prepared to answer the phone. Many companies decide to go with 24/7 answering services to ensure that their customers always find a friendly live voice when they call in.
What Does Your Business Need In A Live Answering Service?
Depending on the type of business you are in, different aspects of a live answering service make it right for you. Many service, professional, retail, healthcare, or equipment providers determine whether to use a service by asking themselves some questions.
• Do we provide emergency or on-call services? Doctors, electricians, security services, and utility providers often receive calls from people who need emergency or immediate answer. A live representative can obtain pertinent information, or patch a call to the appropriate person, regardless of the time of day or night. This type of responsiveness puts the customer at ease and wins business for your company.
• Do we want to be responsive to customers, even when we’re otherwise occupied? When customers call, you may be in a meeting with another client, with your business partners trying to get a tax return prepared, a brief written, or a proposal developed and can’t be interrupted. A live answering service can intercept the call and offer personal assistance to the customer.
Do we want to find a more cost-effective way to answer our calls? By outsourcing your calls to an answering service, you can save thousands of dollars that otherwise you would have to pay to a full or part-time employee. You also don’t have to worry about training, benefits, and office space for the personnel answering your calls.
Finding Representatives to Care for Your Customers
Once you have decided that a live answering service is for you, the next thing to consider is the type of qualifications that you are looking for. For many businesses, what you want is a friendly voice, a good attitude, professional demeanor, and the ability to follow a script to make sure the representative asks the questions that are important for your business. For most companies, good training materials and an orientation to your industry equips the representatives to handle your calls.
To get started, you provide a script and training materials to the answering service, and entrust them to hire personnel with the skills to do a good job. An answering service manager will work with you to develop a detailed script that is used to guide their representatives through the questions they need to ask your customers. They typically already have people with the people skills, attention to detail, and business savvy you need, so you do not need to worry about finding personnel.
For more technical jobs, you may need representatives who have professional credentials or industry experience. When you work with an answering service with special expertise in your industry, the service will assign your account the type of people who can quickly absorb special training information about your company and give your customers they impression that they are calling your office.
We Provide The Right People At Rite Response
No matter what you need in the people who answer your phone, RiteResponse of Houston, Texas can provide the friendly, professional voices you want to represent your business. For more information, fill out the customer form to the right or call us at 866.838.RITE or 713.868.7500.