Services

Automated or Live – Answering Services That Work for You

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Tell us about your needs and budget and we’ll do the rest. Rite Response selects a system that satisfies your basic requirements, then evaluates your business to find a long-term solution that will work for you and your customers from this point forward.

Still Growing? Find a Scalable Phone Answering Service

A scalable solution is one that doesn’t waste resources when you don’t need them, but easily adapts to future growth. All of our services at Rite Response grow with you, meaning you don’t pay for additional support until you need it.

Live Answering Service

Rite Response is more than answering service, it’s an extension of your company. Our professional representatives take pride in being your direct line of communication with existing customers, potential customers and valued business partners. Before we start fielding any calls, our representatives are trained according to the details of your business and industry.

  • 24 Hour Answering Service
  • Virtual Receptionist / Virtual Assistant
  • Live Message Relay
  • Help Desk Overflow
  • Call Screening
  • Bilingual Answering (Spanish Answering Service)
  • Automated Services

Automated Services

Live answering services are not necessary for all businesses. Rite Response offers automated answering services as a cost-effective option for continuous customer contact. And just because it’s “automated” that doesn’t mean it isn’t tailored to the specific needs of your business.

Here are some of the customizable automated solutions we offer for businesses of all sizes:

  • Voice Mail (with or without extensions/sub-boxes)
  • Voice Mail with Operator Revert
  • Call Routing & Transfer
  • Web Integration
  • Database Interaction
  • Text Messaging
  • Alpha Paging
  • Email
  • Fax
  • Combination Service – Utilize our reliable voice mail system with an operator revert functionality. Your callers have the option of pressing “0” for a representative at any time.

Call Center Services Done Right

Rite Response complete call center provider. We train our representatives to follow your business protocol and then they are able to work as an autonomous unit that only requires your attention if you wish to change a procedure. Our call center representatives handle everything from pre-qualification to appointment setting and order taking. The Rite Response team is your team.

Our call center services include:

  • Order Taking (on your site or our system)
  • Pre-Qualification
  • Help Desk
  • Appointment Setting
  • Appointment Confirmation
  • Lead Generation
  • Order Processing

Special Services

Medical Answering Services – Rite Response representatives understand the unique needs of the medical community and are trained to provide the support you need.

  • HIPAA compliant messaging system
  • Medical messages stored securely for 5 years
  • Disaster Recovery – stay in contact with employees, management and customers in the event of emergency

Oil and Gas – We serve many clients in the Energy industry and our representatives are well-versed in handling customer relations in what can be a demanding field.

Commercial Property Management – Our representatives have experience maintaining positive relations with tenants, property managers and other real estate personnel.

*Ask one of our representatives about custom solutions for your industry

Test Drive

There’s no better way to get a feel for our services than by speaking with one of our own representatives – 866.838.RITE.

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