As a company that provides energy, oil, and gas, you provide customers with valuable commodities that also pose some dangers. When your customers report leaks, outages, spills, burst pipes, or damage related to your product, you need 24/7 coverage that allows you to dispatch a technician to their homes to check out the problem or, in the case of a more widespread emergency, notify the proper officials. Callers are often worried about their safety or that of their family or neighborhood, so when they call your hotline, they want a competent, yet reassuring, voice at the other end that will ask the right questions, take accurate messages, and do the necessary follow-up to respond to the call.
Handling Non-Emergency Calls
Having a live answering service for emergency calls can go a long way to both keep your customers safe and build your company’s reputation as a caring and responsible provider. Using a competent answering service can also help you field non-emergency calls in a positive way as well. While you can offer information such as hours of operation, holiday closings, and payment locations on a phone message, only a person can respond to many questions about billing, service, or other issues.
Why Hire An Answering Service?
To meet your needs for round the clock answering services, you can hire and train staff, as well as invest in the infrastructure and equipment they need to do their jobs. Many companies, however, prefer the economics of having a small core staff and leaving the rest to Rite Response. The personnel that manage your calls are well-trained in the oil, gas and energy industries and know how to respond to the type of concerns that your customers have, based on the personalized script and training you provide.
Rite Response also specializes in assisting with disaster recovery. Whether the problem is localized or area wide, we can help you maintain contact with employees, management, and customers until the threat has passed.
Secure Answering Services For Oil And Gas
Whether you need a complete phone service staff, additional personnel to provide night, lunch, or vacation coverage, or disaster recovery, Rite Response of Houston, TX offers solutions needed for energy, oil, and gas customers. To learn how we can assist your operation, fill out the contact form to the right or give us a call today at 866.828.RITE or 713.868.7500.