Even in this age of the Internet and social media, where schools often publish information about scheduling, curriculum, closings, and other information online, students and parents still call with questions about admission and registration, about touring, and about events taking place on campus. Some calls are quick, but many are longer and more detailed, which can leave callers frustrated and on hold unless there is sufficient staff to handle the volume.
Customized Answering Services To Meet Your Needs – Big Or Small
Not answering the phone, making callers wait for service, and being abrupt with them when it’s their turn does not reflect well on an educational institution. While some calls that come in can be managed by a general attendant, others require a personal touch, and it is imperative you have the friendly, knowledgeable staff on hand to take those calls.
For the average budget-conscious college, managing phone traffic can be challenging – especially during the busy seasons surrounding admissions and graduation. Many educational facilities solve this issue by using professional answering services. Rite Response’s answering services are 100% scalable and customized to meet your needs, meaning we can provide a comprehensive call center for a large university, or a few extra well-trained phone specialists for a smaller one.
Answering Services Add Value At Less Cost
Outsourcing answering services can save you money on both personnel and capital expenditures in equipment, yet offer the specialized and personalized service that enhances the reputation of the school. Operators can provide general and student-specific information, manage registration for classes and campus events, assist in research projects, participate in fund-raising, provide help center services, as well as take after-hours calls, manage emergency dispatching, and take detailed messages for college personnel.
Consider The Rite Response Difference
When looking for an answering service to partner with, your educational institution can’t find a better match than Rite Response of Houston, Texas. Whether you need call center services, automated solutions, or live personnel to field calls 24 hours a day, Rite Response has the experience, the technology, and the trained team of representatives to assist you.
Rite Response of Houston, TX offers the extra staff you need to provide a high level of customer service to students, parents, alumni and other callers and maintain a positive image for your educational institution. To learn how we can help you expand your capabilities with experienced phone professionals who know the education field, fill out the contact form to the right or give us a call today at 866.826.RITE or 713.868.7500.