We rely on Rite Response to accurately transfer calls during an emergency or local disaster. They use advanced technology and upload data files accurately and efficiently. Their management team and operators are responsive, professional and provide consistent, reliable service.Pamela S.,
I started using Rite Response 10 years ago while employed as Service Manager for the 4th largest mechanical contractor in Houston Texas.John L.,
Prior to contracting with Rite Response we would get calls in the middle of the night for messages to our office staff that clearly could have waited until business hours.
I worked with the owner (Vonda Tackett) to develop a call strategy and I finally slept through the night.
Eight years ago I went to work for one of the four industrial HVAC manufacturers in the US as their East Texas Service Center Manager. I brought Rite Response with me to help me build my business. They had evolved with the type of technology to better communicate with my old and new customers, and have always been one of the most important team members to my business unit.
I have always found them a great value and I do not know how you put a price on a lost customer that simply wanted to talk to a caring human being, when they were in crisis mode.
Rite Response has served our company for at least 10 years or more. Because most of our locations are served by a VoIP solution, we are able to use their service as our primary provider for after hours and emergency coverage for many of our locations from El Paso to Dallas and Denver to New Orleans. It is an advantage to us to have a company that is as familiar with our diverse operations as our day operators. Because we offer on-the-road service 24/7, it is very important to be able to count on the after-hours coverage to be handled knowledgably and professionally no matter where the call originated. Rite Response does a very good job of handling a wide range of calls for us. We are very satisfied with their services.Leda K.,
I have been doing business with Rite Response for over three years. I have known them to be very interested in serving their customers and finding the best way to do things. I would highly recommend the Rite Response team to answer your calls.Barbara H.,