Technology

Technology

Alexander Maclennan

Alexander MacLennan
Director of Technology

Steve Tackett joined Rite Response in 1999 as VP of technology, and Alex MacLennan has made great contributions in the business infrastructure. Doing things differently was a key reason they (Insert: Rite Response) made a commitment to using the most advanced technology, which resulted in relocating their servers to a secure data center located in Austin, TX, establishing a virtual center in Dallas, and transitioning to dual redundancy in various areas to ensure the highest availability.

When Hurricane Ike hit Houston in 2008 it paralyzed the city; however, customers continued to be served even when their own employees couldn’t get to work.

The telemessaging system (Amtelco Infinity), that Rite Response utilizes for many areas of their messaging and call center services, is very powerful and an industry leader. It is a sophisticated system, specifically designed for all phases of messaging. It allows Rite Response to provide a wide range of services from the most basic of services to the most complex.

This system allows the Rite Response team to provide very sophisticated and useful account statistic reports, such as call count reports (inbound and outbound), message reports, time usage reports, caller ID reports, etc.

Computerized scripting can be designed specifically for your (Insert: a customer’s ) account, so that specific and specialized information can be obtained from the caller, and/or relayed to the caller, if required.

All calls are recorded for accuracy.

On-Call Team

Our management, supervisory team and even our company officers are on-call and available 24/7, to assist you. We are there for you whenever you need us!

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