FAQs

Q?Do you have remote answering service representatives? Are they required to train in-house prior to going remote, and if so, for how long?
A.

Yes, we do have some remote representatives. We’ve found that by utilizing remote representatives, it allows us to hire and keep the best of the best because we are not limited to just those located within a certain radius of our business location. A background and reference check is performed on all remotes and they are required to train in-house prior to working remotely. As a remote representative, they must adhere to very strict requirements. Our remotes do operate securely at their location by utilizing terminal services for secure log in, thus no data leaves our site.

Q?Can you easily add representative stations to your current answering service system, and if so, how many additional can be added to your current system?
A.

Yes, stations for our call center representatives can easily be added to our current system. We have capacity for hundreds of additional stations.

Q?Can we interact with our account via the web site?
A.

Yes, you can simply enter your user name and password to access your account from anywhere, worldwide, via the web. You can enter your own on call schedules and check your messages while there.

Q?What is your hiring process?
A.

We have a very stringent hiring policy. The applicant will usually interview by telephone initially, and if they meet the basic qualifications/requirements, they will be invited to interview in person. If considered, an aptitude and skills test will be administered and a background check completed. Before being hired, the applicant is required to come in and meet with our hiring committee for a second interview. The hiring committee will make the final decision on whether the applicant will be a good fit for the Rite Response team. Great attitudes are a must at Rite Response! We are very particular about who we hire to manage your calls and become a part of your team!

Q?Do you back up and store your data and voice recordings, and if so, for how long?
A.

We back up and store both data and audio for a number of years, in adherence with HIPAA requirements.

Q?What is your disaster/continuance plan?
A.

With our headquarters in San Antonio Texas, a location in Beaumont Texas, Alice Texas, a virtual call center in Houston Texas, and our servers located in an Austin data center, we are ready and prepared for most any situation that comes our way. In addition, we do have remote sites set up should our representatives need to operate away from their primary office location. We are without a doubt, in the top few percent of the most reliable, available, redundant answering services in the nation.

Q?How long is the rate guaranteed?
A.

Prices for answering services and call center services are guaranteed for one year, as long as the scope of work remains the same.

Q?How long has your company been in business?
A.

Rite Response Answering & Call Center Services has been in business since 1987 and has the expertise and experience to become a true extension of the companies we answer for.

Q?What makes your company different? Why should we select your service?
A.

We are determined to be the very best that we can be, to go above and beyond in all aspects of our business, from hiring to technology. Our references speak clearly about how we care for our customers. If you are a medical establishment, you will be happy to know that our representatives are HIPAA certified! We are also a Better Business Bureau award winner, (7 years) and have always been in good standing, with an A+ rating. We desire to be held to a high standard and accept the challenge proudly

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