For more than 25 years, Rite Response has been providing answering service solutions to business owners in Dallas and nationwide. What started as a modest operation where receptionists took handwritten messages has blossomed into a multi-location, award-winning answering service and call center firm.
Our Award-Winning Answering Service Features
We know how vital personal customer contact is, and we also know that when you entrust an answering service, you are putting your business’s reputation in our hands. That’s why we employ only the best phone representatives and train them to answer your calls as if they were sitting right in your office.
We offer many features as part of our Dallas answering services:
Live Answering Services – 24/7 or only during business hours that you need, a live representative will answer your business’s calls and provide:
- Virtual Receptionist or Virtual Assistant tasks like screening and transferring calls, scheduling meetings, and coordinating communications.
- Message relay
- Help Desk solutions
- Answering in English or Spanish
Automated Services – also available 24/7 and customized to your business’s needs to provide:
- Voicemail with or without operator revert
- Call Routing & Transfer
- Web Integration and Database Interaction
- Text Messaging and Alpha Paging
- Email and Fax
- Adding an operator revert feature to any automated system allows your customer to always have the option of pressing “0” to speak to a live representative.
Complete Call Center Solutions
- Because our representatives are already thoroughly trained on your business model, we are able to offer a full suite of call center solutions in addition to answering services:
- Order Taking & Processing
- Appointment Setting and Confirmation
- Pre-qualification and Lead Generation
- Outgoing Marketing Calls
Serving The Dallas Oil & Gas And Energy Industries
Because the Dallas area is home to so many businesses in the oil, gas and energy industries, we have become industry experts during our service to these clients. In what can be a time-sensitive, demanding field, clients can count on Rite Response to keep things running smoothly.
When you need Dallas answering service or call center solutions, call Rite Response at 866.838.RITE or 713.868.7500 or complete our website contact form to the right for a free evaluation and personalized quote.