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| Professional Representatives |
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The hiring committee at Rite Response is very
particular about the representatives that are selected and hired to take your
calls. |
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Background and reference checks are performed on
all applicants. |
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We call the professionals that answer your calls
"representatives" instead of operators because they are trained to be a true
representative of your company, and never "just" the answering
service. |
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Once an employee is hired, they are required to
go through an intensive 12 level training process, graduating to a qualified
professional representative after a three month period. |
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Benefits, such as health insurance, sick days along with
vacation days, vacation time, and a pleasant working environment are available,
reducing turnover-ensuring better customer service. |
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| On-Call Team |
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Our management, supervisory team and even our company officers
are on-call and available 24/7, to assist you. We are there for you whenever
you need us! |
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| Technology |
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Our telemessaging system is very powerful and an industry
leader. It is a sophisticated system, specifically designed for all phases of
messaging. It allows us to provide the most basic of services to the most
complex such as interacting with your web site. |
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Our system allows us to provide very sophisticated and useful
account statistic reports, such as call count reports (inbound and outbound),
message reports, time usage reports, caller ID reports, etc. |
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Computerized message tickets can be designed specifically for
your account, so that specific and specialized information can be obtained from
the caller, if required. |
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All calls are recorded for accuracy. |
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BBB member in good standing and