Medical & Doctor Answering Services
If you are a doctor, hospital, home health care facility, or dentist’s office looking for round the clock answering services, or a health facility that needs extra help with appointment reminders, you may have difficulty finding a service that can handle all your calls. Patients who call in, need a professional voice from someone who will listen to their request, answer basic questions (like hours of operation and location), and quickly and accurately pass urgent information on to the physician.
In a changing healthcare environment, patients often need to place multiple calls to their healthcare providers to ask questions or to leave messages for their nurses or doctors. As a result, answering service professionals need familiarity with medical terminology, healthcare practices, and sometimes even a more in-depth knowledge of the field.
HIPAA-Compliant Procedures for Medical Clients
As a result of HIPAA privacy laws regarding patient records established by the Department of Health and Human Services, you need an answering service that will help to keep you compliant. The regulations require that services that answer or make calls for you, use personnel that are trained in HIPAA compliancy, and that security measures be in place so that calls, text messages, emails, and faxes will not compromise patient privacy.
When you are looking for an answering service that offers you the trained personnel, availability, and HIPAA compliance you need, look no further than Rite Response. We match your needs with reliable, trustworthy staff members who will give your callers the respect they deserve. Depending on your needs, we can serve you either with virtual staff members, or a call center staff.
Rite Response Fills Your Prescription for Medical Call Assistance
Rite Response of Houston, TX offers solutions needed for medical settings. To learn how we can assist your operation, fill out the contact form to the right on our website or give us a call today at 866.828.RITE or 713.868.7500.