Let us be your voice.
We take great pride in being your voice to your customers, prospects and business partners. Representatives are trained extensively to ensure that calls are handled professionally and reflect the way you want your calls answered.
24/7 Answering Service (including holidays)
A professional representative will answer in your company name and follow a very detailed, customized script specifically developed for your company. Once the call has been completed, a representative will dispatch the call using the protocol that is listed within your account instructions. We can also after providing a live answer, transfer the caller directly to an extension or cell phone.
Virtual Receptionist and Help Desk Overflow
Let the professional representatives at Rite Response be your full time receptionist. They will be available to take your calls 24 hours a day 7 days a week and all holidays, (Your virtual receptionist will not need to leave for lunches and vacations!). Let Rite Response be responsible for benefits, taxes, and insurance so that you can focus on what you do best! We can connect the caller directly to you no matter where you are or we can “text message” the message to your wireless devise, voice mail the messages and/or hold them for you until you are ready to call and retrieve them. “Virtual receptionist” can be used in conjunction with our automated services as well.
Live Message Relay
The professionals at Rite Response are available to provide tier one help desk solutions.
For those callers who, instead of going through a website, prefer to call and speak to a live representative, our representatives will pre-qualify them by following custom scripted information which has been programmed into our system, or we can enter the information directly into your website. This program is effective for medical research projects, as well as other programs that require pre-qualification.
Professional representatives fluent in Spanish are happy to assist your caller’s bilingual needs.