As a manager of a government office, you have many bosses who make demands on your agency. Aside from your actual supervisors, you take calls from the public who as taxpayers, consider themselves to be your employers, too. When they call in, they expect to be greeted by a friendly voice thst will provide the information they need or address their concern.
Meeting Public Demands While Remaining Fiscally Responsible
No matter what your agency handles, the community sees you as the public face of the government. Callers often need detailed information about laws or procedures that must be conveyed accurately and completely. They may be calling in with important information that must be promptly conveyed to a public official. When the call is made to a publicly-owned utility or 911 system, the caller may be reporting a crime or fire, or may be attempting to receive help for someone who is injured.
At times, the flow of calls to your office can be so heavy that your staff cannot properly tend to other duties, yet governmental hiring freezes limit your ability to hiring additional staff. Entrusting your overflow to an answering service with experience in working with government agencies can be a budget-friendly way to provide the accessibility that the public demands.
How Rite Response Can Help You
Rite Response has extensive experience working with government agencies at the local, state, and federal level. Our representatives offer a skillful blend of professionalism, empathy, and patience to meet the expectations and demands of the public.
We offer highly-skilled, trained workers who will carefully follow the script you provide to assure that we handle your calls the way you want. When the calls involve medical information or other private information, we provide workers who are well-versed in HIPAA regulations and other privacy laws. Our technology is capable of handling your call volume, as well as any other requirements such as call recording.
When you need phone coverage for your government agency, Rite Response of Houston, TX offers the extra staff you need to create a positive image for your agency or department. To learn how we can help you expand your capabilities with experienced phone professionals, fill out the contact form to the right or give us a call today at 866.826.RITE or 713.868.7500.